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Privacy Policy

This privacy and cookies policy (“Policy”) refers to the website www.mdfosb.com (the “Website”). The Website is operated by Coillte Panel Products UK Limited (trading as MEDITE SMARTPLY), a limited company registered under number 6671168, with registered address at Persimmon House, Anchor Boulevard, Crossways Business Park, Dartford, Kent, UK, DA2 6QH ("we", “our” or “MEDITE SMARTPLY”).

The Policy sets out the basis on which any personal data which we collect from you, or that you provide to us, will be processed by us. In this Policy, the term “personal data” means data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, our possession, and includes personal data as described in Data Protection Legislation (as defined below).

Please read the following carefully. Entering into this Website and providing your consent to our use of your personal data in accordance with the terms of this Policy indicates that the user (either "user" or "you") has reviewed this Policy and has agreed to be bound by it. You will be required to expressly accept and consent to this Policy before we process your personal data. If you do not agree to these terms you must leave the Website immediately.

We will keep a record of your consent in this regard. If you no longer consent to our processing of your personal data, you may request that we cease such processing by contacting us via the ‘How to contact us’ facility referred to below.

We will handle your personal data in accordance with Data Protection Legislation. “Data Protection Legislation” means the Data Protection Acts 1988 and 2003 and Directive 95/46/EC, any other applicable law or regulation relating to the processing of personal data and to privacy (including the E-Privacy Directive), as such legislation shall be amended, revised or replaced from time to time, including by operation of the General Data Protection Regulation (EU) 2016/679 (“GDPR”) (and laws implementing or supplementing the GDPR).

What Information Do We Gather From You?

We fully respect your right to privacy in relation to your interactions with the Website and endeavour to guarantee to be transparent in our dealings with you as to what information we will collect and how we will use your information. Also, we only collect and use individual user details where we are legally entitled to do so. Information in relation to personal data collected by Irish entities is available on www.dataprotection.ie, the website of the Irish Data Protection Commissioner (“DPC”).

Where you have provided your consent to our collection and use of your personal data, you are entitled to withdraw such consent by notice to us.

You may be asked to provide contact details including your name, company name, email address, phone number and delivery address if you use a contact form on our Website to:

  • Request a sample
  • Request a quote
  • Make an enquiry

We may also ask for additional information including the type of project or nature of your enquiry. Providing us with your personal data is optional and we endeavour to only collect data that is relevant to your request.

We endeavour to keep all personal data that you provide to us accurate and up-to-date. As such, you must tell us about any changes to such information as soon as possible. You can do this by contacting us using the contact details in our ‘How to Contact Us’ section of this Policy. You may unsubscribe from emails and other updates by selecting the Unsubscribe button at the foot of every communication. When registering with us, you will be asked whether or not you consent to us sending you electronic communications/direct marketing. We may ask different questions for different services.

There may be other instances in which we collect “general information” from you. This may include information recorded by our server logs from your browser such as your Internet Protocol (IP) address which enables us to identify your computer or device on a Transmission Control Protocol/Internet Protocol (TCP/IP) network like the internet, and the specific website page you requested. General information, including cookies may be collected from you whenever you access or use the website.

Cookies

Cookies are small data files which are sent from the Website and stored on your computer by your website browser. The cookies used on this Website are either to:

  • Enable you to navigate the Website and find the information you are looking for, or
  • To give us general information about Website activity, e.g. how many people visit the Website, which pages they look at, what devices they use (PC's mobile phones etc). The information stored does not include any personal data.

We collate information on all the Website traffic that is represented in aggregate format through cookies. We use third parties such as Google Analytics to collect user information, including through the use of cookies (flash and non-flash) and web beacons. They help us to improve the Website and to deliver many of the functions that make your browser experience more user-friendly. You can find a list of cookies we use and the purposes for which we use them in the tables below. A cookie will not provide us with personal data, therefore if you have not supplied us with any personal data you can still browse the Website anonymously.

First party cookies

CraftSessionId - Expires at end of browser session

This cookie is issued by Craft CMS and contains a unique ID to help recognise when an anonymous user attempts to log in. This cookie contains no personally identifiable information.

CRAFT_CSRF_TOKEN - Expires at end of browser session

This cookie is issued by Craft CMS and contains a unique ID that is used to verify that any form requests to the site are coming from valid user sessions. This cookie contains no personally identifiable information

_utma (Google Analytics) - Expires after 2 years

Google Analytics tracking cookies to collect anonymous traffic data about the use of the website.

_ga (Google Analytics) - Expires after 2 years

This cookie is written to the browser on the first visit. If the cookie has been deleted by the browser operator, and the browser subsequently visits, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to the website and is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie

_gat (Google Analytics) - Expires after 1 minute

This cookie is used to limit the number of requests on high traffic sites.

_gid (Google Analytics) - Expires after 24 hours

This cookie is used to distinguish users

Third party cookies

Cloudflare (__cfduid, biz_flagsA, biz_uid, biz_nA, _biz_pendingA, _mkto_trk) - Expires after 1 year

Set by CloudFlare for security to identify trusted web traffic.

Cloudflare (optimizelySegments, optimizelyBuckets, optimizelyEndUserId) - expires after 10 years

Set by CloudFlare for security to identify trusted web traffic.

Facebook (c_user, datr, fr, dpr, pl, sb, xs) - All expire at the end of the browser session with the exception of datr (2 years) and fr (2 months)

Cookies set by Facebook to detect the number of likes and whether a user is logged in

Vimeo (player) - Expires after 1 year

Full list of vimeo cookies can be found https://vimeo.com/cookie_list

You should also be aware that there are cookies which are found in other companies' internet tools which we are using to enhance the Website. You may see ‘social buttons’ during your use of the Website, including but not limited to Twitter, YouTube, and Facebook which enable you to share or bookmark certain web pages. These websites have their own cookies, which are controlled by them.

By accessing this Website and accepting the terms of this Policy you are consenting to the use of cookies as described in this Policy (i.e. you are agreeing to the placement of cookies on your device unless you specifically choose not to receive cookies).

The ‘Help Menu’ on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

For more information about cookies and managing them including how to turn them off, please visit www.cookiecentral.com. However, because cookies allow you to take advantage of some of the Service’s essential features, we recommend you leave them turned on as otherwise you may not be able to fully experience the interactive features of the Service or other related websites which you visit.

How Will We Use The Information We Gather?

We will use the information we collect from you to:

  • Process your sample request
  • Process your request for a quote
  • Respond to your enquiry
  • Understand how visitors interact with our Website
  • Produce statistics to improve and develop our Website and service
  • If you agree, to email you about other products and services and inormation we think may be of interest to you

We wish to remind you that this Policy applies to personal data that we collect/process through your use of the Website. It does not apply to any links to third-parties’ websites and/or services, such as third-party applications, that you may encounter when you use the Website. You acknowledge that the service that we provide may enable or assist you to access the website content of, correspond with, and purchase products and services from, third parties via third-party websites and that you do so solely at your own risk. We make no representation or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any such third-party website, or any transactions completed, and any contract entered into by you, with any such third party and the use by any such third-party of your personal data. We do not endorse or approve any third-party website nor the content of any of the third-party website made available via the Website. We encourage you to carefully familiarise yourself with terms of use and privacy policies applicable to any websites and/or services operated by third parties. Please be aware that we are not responsible for the privacy practices of any third parties.

The personal data that we collect from you may be transferred to, and stored by MEDITE SMARTPLY. It may also be processed by our staff. By submitting your personal data, you agree to this transfer, storing or processing of your personal data by MEDITE SMARTPLY for the purposes set out in this Policy.

Are There Cases Where We May Use Your Information To Contact You?

We may contact you:

  • for administration reasons related to the service to which you have signed up (e.g. to provide you with password reminders or to notify you that a particular service, activity or online content has been suspended for maintenance, or in response to a question that you ask us);
  • to provide you with information about our services, activities or online content. We will only contact you if we have a legitimate business interest to or where you have provided your consent to us to contact you. It will be made clear to you when we are requesting your consent to contact you, for example, by providing tick boxes for you to decide whether you wish to receive e-newsletters;
  • to invite you to participate in surveys about our services (participation is always voluntary).

Where we wish to use your personal information in any other way, we will ensure that we have a legitimate business interest to use your personal data or we will notify you and get your consent first. You will be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed in this Policy.

What Rights Do You Have?

As a data subject, you have the following rights under the Data Protection Legislation:

  • the right of access to personal data relating to you;
  • the right to correct any mistakes in your personal data;
  • the right to ask us to stop contacting you with direct marketing;
  • rights in relation to automated decision taking;
  • the right to restrict or prevent your personal data being processed;
  • the right to have your personal data ported to another data controller;
  • the right to erasure; and
  • the right to complain to the DPC if you believe we have not handled your personal data in accordance with the Data Protection Legislation.

These rights are explained in more detail below, but if you have any comments, concerns or complaints about our use of your personal data, please contact us (see ‘How to contact us’ below). We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex or cumbersome, in which case we will respond within three months (we will inform you within the first month if it will take longer than one month for us to respond). Where a response is required from us within a particular time period pursuant to Data Protection Legislation, we will respond within that time period.

Right to access to personal data relating to you

You may ask to see what personal data we hold about you and be provided with:

  • a summary of such personal data and the categories of personal data held;
  • details of the purpose for which it is being or is to be processed;
  • details of the recipients or classes of recipients to whom it is or may be disclosed, including if they are overseas and what protections are used for those oversea transfers;
  • details of the period for which it is held (or the criteria we use to determine how long it is held);
  • details of your rights, including the rights to rectification, erasure, restriction or objection to the processing;
  • any information available about the source of that data;
  • whether we carry out automated decision-making, or profiling, and where we do, information about the logic involved and the envisaged outcome or consequences of that decision making or profiling; and
  • where your personal data are transferred out of the EEA, what safeguards are in place.

Requests for your personal data must be made to us (see 'How to contact us' below) specifying what personal data you need access to, and a copy will be retained on your personnel file. To help us find the information easily, please give us as much information as possible about the type of information you would like to see.

If, to comply with your request, we would have to disclose information relating to or identifying another person, we may need to obtain the consent of that person, if possible. If we cannot obtain consent, we may need to withhold that information or edit the data to remove the identity of that person, if possible.

There are certain types of data which we are not obliged to disclose to you, which include personal data which records our intentions in relation to any negotiations with you where disclosure would be likely to prejudice those negotiations.

We are entitled to refuse a data access request from you where (i) such request is manifestly unfounded or excessive, in particular because of its repetitive character (in this case, if we decide to provide you with the personal data requested, we may charge you a reasonable fee to account for administrative costs of doing so), or (ii) we are entitled to do so pursuant to Data Protection Legislation.

Right to update your personal data or correct any mistakes in your personal data

You can require us to correct any mistakes in your personal data which we hold free of charge. If you would like to do this, please:

  • email, call or write to us (see ‘How can you contact us’ below);
  • let us have enough information to identify you (e.g. name, registration details); and
  • let us know the information that is incorrect and what it should be replaced with.

If we are required to update your personal data, we will inform recipients to whom that personal data have been disclosed (if any), unless this proves impossible or has a disproportionate effort.

It is your responsibility that all of the personal data provided to us is accurate and complete. If any information you have given us changes, please let us know as soon as possible (see ‘How to contact us’ below).

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

  • email, call or write to us (see ‘How can you contact us’ below). You can also click on the ‘unsubscribe’ button at the bottom of the email newsletter. It may take up to 5 days for this to take place; and
  • let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).

We will provide you with information on action taken on a request to stop direct marketing - this may be in the form of a response email confirming that you have ‘unsubscribed’.

Rights in relation to automated decision taking (if applicable)

You may ask us to ensure that, if we are evaluating you, we don’t base any decisions solely on an automated process and have any decision reviewed by a member of staff.

Profiling may occur in relation to your personal data for the purposes of targeted advertising and de-targeting you from specified advertising. This allows us to tailor our advertising to the appropriate customers and helps to minimise the risk of you receiving unwanted advertising.

These rights will not apply in all circumstances, for example where the decision is (i) authorised or required by law, (ii) necessary for the performance of a contract between you and us, or (ii) is based on your explicit consent. In all cases, we will endeavour that steps have been taken to safeguard your interests.

Right to restrict or prevent processing of personal data

In accordance with Data Processing Legislation, you may request that we stop processing your personal data temporarily if:

  • you do not think that your data is accurate (but we will start processing again once we have checked and confirmed that it is accurate);
  • the processing is unlawful but you do not want us to erase your data;
  • we no longer need the personal data for our processing, but you need the data to establish, exercise or defend legal claims; or
  • you have objected to processing because you believe that your interests should override the basis upon which we process your personal data.

If you exercise your right to restrict us from processing your personal data, we will continue to process the data if:

  • you consent to such processing;
  • the processing is necessary for the exercise or defence of legal claims;
  • the processing is necessary for the protection of the rights of other individuals or legal persons; or
  • the processing is necessary for public interest reasons.

Right to data portability

In accordance with Data Protection Legislation, you may ask for an electronic copy of your personal data that you have provided to us and which we hold electronically, or for us to provide this directly to another party. This right only applies to personal data that you have provided to us – it does not extend to data generated by us.

The right to data portability also only applies where:

  • the processing is based on your consent or for the performance of a contract; and
  • the processing is carried out by automated means.

Right to erasure

In accordance with Data Protection Legislation, you can ask us to erase your personal data where:

  • you do not believe that we need your personal data in order to process it for the purposes set out in this Policy;
  • if you had given us consent to process your personal data, you withdraw that consent and we cannot otherwise legally process your personal data;
  • you object to our processing and we do not have any legal basis for continuing to process your personal data;
  • your data has been processed unlawfully or have not been erased when it should have been; or
  • the personal data have to be erased to comply with law.

We may continue to process your personal data in certain circumstances in accordance with Data Protection Legislation.

Where you have requested the erasure of your personal data, we will inform recipients to whom that personal data have been disclosed, unless this proves impossible or involves disproportionate effort. We will also inform you about those recipients if you request it.

Right to complain to the DPC

If you do not think that we have processed your personal data in accordance with this Policy, please contact us in the first instance. If you are not satisfied, you can complain to the DPC or exercise any of your other rights pursuant to Data Protection Legislation. Information about how to do this is available on the DPC website at https://www.dataprotection.ie.

Similarly, you can complain to the UK Information Commissioner’s Office (“ICO”). Information about how to do this is available at https://ico.org.uk/global/contact-us/

Offensive Content

If you post or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on the Website or otherwise engage in any disruptive behaviour on any MEDITE SMARTPLY service, we may remove such content.

Where we reasonably believe that you are or may be in breach of any applicable laws, for example on hate speech, we may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. We would only do so in circumstances where such disclosure is permitted under applicable laws, including Data Protection Legislation.

Do We Protect Your Personal Information?

We do our utmost to protect user privacy through the appropriate use of security technology. We restrict access to personal data to employees, contractors and agents who need to know such personal data in order to operate, develop or improve the services that we provide. We ensure that we have appropriate physical and technological security measures to protect your information; and we ensure that when we outsource any processes that the service provider has appropriate security measures in place. However, the Website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

We will implement appropriate technical and organisational measures to ensure a level of security appropriate to the risks that are presented by the processing of your personal data. In particular, we will consider the risks presented by accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data transmitted, stored or otherwise processed.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our Website and any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We are not responsible for any delays, delivery failures, or any other loss or damage resulting from (i) the transfer of data over communications networks and facilities, including the internet, or (ii) any delay or delivery failure on the part of any other service provider not contracted by us, and you acknowledge that the Website may be subject to limitations, delays and other problems inherent in the use of such communications facilities. You will appreciate that we cannot guarantee the absolute prevention of cyber-attacks such as hacking, spyware and viruses. Accordingly, you will not hold us liable for any unauthorized disclosure, loss or destruction of your personal data arising from such risks.

Breach Reporting

We will notify serious data breaches to the DPC without undue delay, and where feasible, not later than 72 hours after having become aware of same. If notification is not made after 72 hours, we will record a reasoned justification for the delay; however, it is not necessary to notify the DPC where the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. A personal data breach in this context means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.

We will keep a record of any data breaches, including their effects and the remedial action taken, and will notify you of any data breach affecting your personal data (which poses a high risk to you) when we are required to do so under Data Protection Legislation. We will not be required to notify you of a data breach where:

  • we have implemented appropriate technical and organisational measures that render the personal data unintelligible to anyone not authorised to access it, such as encryption; or
  • we have taken subsequent measures which ensure that the high risk to data subjects is not likely to materialise; or
  • it would involve disproportionate effort, in which case we may make a public communication instead.

Who We Share Data With

We may disclose your personal information to any business unit, company or other corporate entity under the control and direction of MEDITE SMARTPLY.

We may also disclose your personal information to the other business entities of the Coillte Group comprising of Coillte CGA, a company incorporated in Ireland with registration number 138108 and an address of Dublin Road, Newtownmountkennedy, Co. Wicklow; Smartply Europe DAC, a company incorporated in Ireland with registration number 205747 with an address of Belview, Slieverue, Waterford; and Medite Europe DAC, a company incorporated in Ireland with registration number 80984 and an address of Redmondstown, Clonmel, Co. Tipperary.

As stated above, with your consent or where we have a legitimate business interest, we may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these. We reserve the right to access and disclose personal data in compliance with Data Protection Legislation.

We may use a third party service provider to send out our newsletter and administer our mailing list.

We may also use service providers to help us run the Website or services available on the Website. Any third parties who access your data in the course of providing services on our behalf are subject to strict contractual restrictions to ensure that your data is protected, in compliance with Data Protection Legislation.

Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you consent to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. The safeguards in place with regard to the transfer of your personal data outside of the EEA are the entry by us into appropriate contracts with all transferees of such personal data.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Retention Of Personal Data

Any information that you provide to us will be kept and stored for such period of time as we deem necessary taking into account the purpose for which it was collected in the first instance, and our obligations under Data Protection Legislation.

We have set out specific retention periods where possible as follows:

  • Sample request information: when you request a sample from us, we retain that information for 6 months from the date of sample request.
  • Request for a quote information: when you request a quote from us, we retain that information for 6 months from the date of sample request.
  • Enquiry: when you contact us with an enquiry, we retain that information on our mailing list.
  • Mailing list: when you consent to being added to our mailing list, we retain that information on an on-going basis or until you wish to unsubscribe.

Changes To The Policy

This Policy may be updated from time to time, so you may wish to check it each time you submit personal information to the Website. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use this Website to submit personal information. If material changes are made to the Policy, we will notify you by placing a prominent notice on the Website. We will not process your personal data in a manner not contemplated by this Policy without your consent.

Legal Information And How To Contact Us

The data controller (as defined in Data Protection Legislation) for the Website and services provided through the Website is Coillte Panel Products UK Limited, trading as MEDITE SMARTPLY.

If you need to contact us with regard to any of your rights as set out in this Policy, all such requests should be sent by email info@mdfosb.com or made in writing to Persimmon House, Anchor Boulevard, Crossways Business Park, Dartford, Kent, UK, DA2 6QH.

Contact us +44 (0) 1322 424900