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Business Process Improvement Manager - MEDITE SMARTPLY
MEDITE, Clonmel & SMARTPLY, Waterford, Ireland
To lead the design, standardisation, and continuous improvement of business processes, ensuring the organisation is ERP-ready and that processes implemented within ERP reflect best practice, efficiency, and scalability.
Key Responsibilities
1. ERP Readiness – Process Mapping & Standardisation
- Lead end-to-end process mapping across all business functions
- Document current (“as-is”) and future (“to-be”) processes
- Ensure alignment with ERP standard capabilities
- Drive standardisation across sites and functions
2. Process Design for ERP
- Define and document ERP-aligned target operating model
- Collaborate with ERP functional teams to embed best practice
- Challenge customisation in favour of standardisation
3. Continuous Improvement & Operational Excellence
- Lead Lean / Six Sigma initiatives across operations
- Identify inefficiencies, waste, and improvement opportunities
- Deliver measurable improvements in cost, quality, and service
4. Business Process Governance
- Establish process ownership framework across organisation
- Define process KPIs and performance tracking
- Ensure governance of process changes post-ERP
5. Data & Process Integration Support
- Support master data definition and standardisation
- Ensure processes align with data models and system design
- Work closely with ICT to align business and system processes
6. Capability Building & Culture
- Promote a culture of continuous improvement
- Train business teams in process excellence and standardisation
- Mentor process owners and operational leaders
Key Performance Indicators
- End-to-end process maps (Level 1–4), with process standardisation across sites
- ERP-aligned “to-be” process models, with ultimate ERP readiness (process maturity, documentation completeness)
- Standard Operating Procedures (SOPs)
- Process governance framework
- Continuous improvement pipeline delivery
- Process KPIs and performance dashboards
- Efficiency gains (cost, cycle time, productivity)
- Reduction in process variation / errors
Typical Qualifications, Knowledge, Experience
- Lean / Six Sigma (Green Belt / Black Belt preferred) and process mapping (BPMN, value stream mapping).
- 7–10 years process improvement / operational excellence experience in manufacturing environment
- Strong understanding of ERP-enabled processes and operational excellence frameworks
- Hands-on process mapping and improvement delivery with exposure to ERP implementations (desired)
- Ability to influence without direct authority, cross-functional collaboration expertise and strong facilitation and workshop skills
- Analytical and structured, with a continuous improvement mindset, strong attention to detail and pragmatic and solution-oriented
- Proven ability to manage change effectively, whilst considering technology, business processes, and people.
- Ability to prioritize and manage multiple projects simultaneously, ensuring timely delivery and quality outcomes.
For more information about this Business Process Improvement Manager role or to submit your application letter and C.V., please email Arlene.Moran@hrmrecruit.com for the attention of Arlene Moran.
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